Hotels are failing to meet food hygiene standards
the consumer campaign group Which? has revealed that hundreds of hotels across
the UK, including those with four and five star ratings, are failing basic food
published this week reveals that 652 UK hotels including B&Bs and guest
houses received a food hygiene rating score (FHRS) of two or below or an ‘improvement
required’ under the Scottish rating system.
also found that some hotels were choosing not to display their ratings either
on site or on line. Which? Has joined the CIEH in calling for the introduction of
mandatory display of the FHRS both outside a premises and on its web site.
Rory Boland, Which? Travel editor, said: ‘Around nine in ten of us eat at least one meal in
our overnight accommodation so it’s vital that hotels, B&Bs and guesthouses
have high standards of food hygiene. We know that displaying the rating outside
the premises encourages higher standards, which is why we support the FSA case
for a compulsory display scheme for the whole of the UK.’
Which? Travel sent undercover
researchers to do a spot check at eight hotels in London, Birmingham and
Northumberland with a food hygiene rating of between 0 and 2. Not one visibly
displayed its rating at the time of the visit.
Poor hygiene standards were not limited
to the bottom end of the market with hotel’s sporting two rosettes and four and
five stars failing to meet adequate levels of food safety.
Specifically, London’s five-star Royal
Horseguards hotel has two AA Rosettes but a hygiene rating of just two. In Birmingham, the four-star
Novotel was given a hygiene rating of two for ‘high-risk food… out of
at the four-star Copthorne Hotel in Birmingham discovered raw meat stored next
to sauces in the fridge and out-of-date seafood, awarding a rating of one. With two AA Rosettes, Best
Western’s Dean Court Hotel in York was given a food hygiene rating of just one.
head of policy Tony Lewis said: ‘Just this week we have had two reports questioning
hygiene standards, one relating to our abattoirs and this one looking at
hotels. A question that springs to mind is whether this is a symptom of what
the FSA sees as a failing system in England, but more importantly will the regulating
our future agenda actually address these failings?’
highlighted in the report defended their poor food hygiene scores. Best
Western blamed the score at Dean Court Hotel in York on ‘a previous chef’s
administrative oversight and clerical error’. It said the hotel is currently
A spokesperson for Guoman, owner of the Royal Horseguards,
said: ‘A new senior management team immediately took action to improve
standards,’ after its March 2016 inspection. ‘The hotel is in touch with
[Westminster] Council and expects to have another inspection shortly.’
Novotel’s owner, Accor, said about its Birmingham property:
‘We took immediate action to correct the issues raised from the inspection [in
June 2016]. We are currently in the process of applying for recertification.’
A Copthorne spokesperson explained that ‘the visit [by
inspectors] occurred at a time when standard processes had been disrupted
temporarily by a change in the kitchen team. ‘The general manager took
immediate action to remedy the faults identified and requested a return visit
by environmental health inspectors at the earliest opportunity. At the time of
writing (January 2017), a formal visit has not yet been made.