homeWednesday 30th September 2020

EH steps in over holiday resort complaints

Katie Coyne06/12/2018 - 14:55

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Council has discussed complaints with resort
Council has discussed complaints with resort

Denbighshire County Council received complaints about the Pontins, Prestatyn, resort ranging from mice, fleas, allegations that people had become unwell following a visit, issues over the pool, and concerns around cleanliness of the accommodation and general areas.

These were revealed in a Freedom of Information request by regional newspaper The North Wales Daily Post. The council said it discussed all 13 complaints with the owners of the resort and found evidence of uncleanliness and ‘minor food issues’.

In March this year an EHP visited the site and issued a notice under the Prevention of Damage by Pests Act to take steps to destroy mice or rats or face a fine.

In August the resort’s pool was subject to a prohibition notice, preventing its use, under the Health and Safety at Work Act. Problems identified were failure to control the bacterial and chemical risk to users.

Inspectors found no evidence of bed bugs or fleas, and with regards to people reporting that they felt unwell no notifiable diseases were found.

A spokesman for Denbighshire County Council said: ‘When complaints were received, we carried out a site visit and the company cooperated fully with the local authority.

‘We inspected all communal toilet areas where no hygiene issues were noted during the visit. We inspected a number of chalets and found no breach of health and safety legislation. We also inspected the catering at site and only minor issues were detected.

‘We inspected the swimming pool where major issues were identified and we subsequently served a prohibition notice and the swimming pool was closed immediately. Management made arrangements to remedy this issue and the swimming pool re-opened within 24 hours.

‘All complaints received by the council were investigated.’

At the time of going to press Britannia Jinky Jersey, the company that owns Pontins, was unavailable for comment.

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